Frequently Asked Questions

We accept major credit and debit cards through our secure online checkout. All available payment options for your order are shown on the payment step at checkout.

Yes. Payments are processed over an encrypted connection by our payment provider — JewelWeSell never stores your full card details.

Please contact us as soon as possible with your order number. If your order has not yet shipped we will do our best to change or cancel it; once it has shipped, our return policy applies.

JewelWeSell is a multi-generational family jewelry manufacturer established in 1982. We sell directly to you with manufacturer-direct pricing instead of adding retail markups.

Yes. We provide free delivery on all jewelry orders across the United States.

We currently deliver across the United States. See our shipping policy for full details.

Use our order tracking page with your order details. We also send shipping updates to the email address used at checkout.

We offer a 7-day return window from delivery. Items must be returned unworn and in their original condition and packaging. See our refund policy for eligibility details and exclusions.

Contact us with your order number within the return window. Returns must be shipped back fully insured — our refund policy explains the return shipping requirements.

Refunds are issued to your original payment method after the returned item has been received and inspected. See our refund policy for details.

Please contact us right away with your order number and photos of the item, and we will make it right in line with our refund policy.

Yes. Items purchased from our website are covered by a lifetime warranty on craftsmanship, including free cleaning, polishing and re-plating. We also cover re-setting a fallen stone if you still have the stone.

Store pieces separately to avoid scratches, keep them away from household chemicals, lotions and pools, and put jewelry on last when dressing. You can also use the complimentary professional cleaning included in our lifetime craftsmanship warranty.

Yes. We are committed to ethical sourcing and offer conflict-free diamonds and responsibly sourced gemstones.

Yes. Alongside natural diamonds we carry a wide selection of lab-grown diamonds and moissanite jewelry.

Yes. Our custom design service includes free CAD renderings and expert consultations to bring your design to life — from engagement rings to fully bespoke pieces.

Use our contact form — we respond within 24 hours. You can also reach us by phone or WhatsApp using the details on the contact page.

JewelWeSell is a New Jersey-based family business located at 340 Amboy Ave, Metuchen, NJ 08840.